1. Who we are

Dídean is a community based, social care alternative for persons who require housing support. Our registered address is Dídean Dóchas Eireann Teoranta Limited, E2 Suite 1, Nutgrove Office Park, Rathfarnham Dublin 14, D14 H7D0.

2. Scope

This Privacy policy is effective from February 19th 2021. If you are a Dídean customer or you're just browsing our website, this policy applies to you.

3. Your Responsibilities

Read this Privacy Policy.

If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data.

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

4. When and how we collect Data?

From the moment you interact with Dídean, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Contact Details

Your name, address, telephone number, email address...

Data that identifies you

Your IP address, geolocation information about where you might be...

Data on how you use our website

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, how long you stay on our pages, what you do on those pages and how often...

5. What about children’s data?

We do not target Dídean at children, and we do not knowingly collect any personal data from any person under 16 years of age

6. What about really sensitive data?

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.

7. How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Customer support

Notifying you of any changes to our services, solving issues via telephone support, phone or email.

Marketing purposes (with your consent)

Sending you emails and messages about new features, products and services, and content.

Here is what each of the ‘Lawful bases’ mean

Consent

You have given clear consent for you to process your personal data for a specific purpose.

You change your mind!

If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at dpo@didean.ie.

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another overriding legal basis for processing your information, then we may continue to do so subject to your legal rights.

Legitimate interests

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• gaining insights from your behaviour on our website

• developing and improving our services

• enabling us to enhance, customise or modify our services

• determining whether marketing campaigns are effective

• enhancing data security

8. Your privacy choices

Your choices

You can choose not to provide us with personal data. If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can turn off cookies in your browser by changing your settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages.

You can ask us not to use your data for marketing

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at dpo@didean.ie.

9. Your rights as a Data Subject

You can exercise your rights by sending us an email at dpo@didean.ie.

You have the right to access information we hold about you

This includes the right to ask us supplementary information about:

• the categories of data we’re processing

• the purposes of data processing

• the categories of third parties to whom the data may be disclosed

• how long the data will be stored (or the criteria used to determine that period)

• your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to make us correct any inaccurate personal data about you

You can object to us using your data for profiling you or making automated decisions about you. We will use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide our services to you.

You have the right to port your data to another service

We will give you a copy of your data in a commonly used, machine readable format so that you can provide it to another service. However, where there is a possibility that the rights and freedoms of a third person would be at risk by providing the data, we may exercise our right to refuse your request.

You have the right to be ‘forgotten’ by us

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data we will erase your data.

10. Data Protection Officer (DPO)

Dídean has appointed a Data Protection Officer to oversee Dídean’s compliance with its data protection obligations. The Data Protection Officer (DPO) can be contacted directly by email: dpo@didean.ie.

11. How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please see our data security policy.

And please remember:

• You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure

• You are responsible of your username and password: keep them secret and safe!

• If you believe your privacy has been breached, please contact us immediately on dpo@didean.ie.

12. How long do we store your data?

We will archive and stop actively using any personal information about you within 6 months from the last time you stop using Dídean’s Services. We will delete your personal data from our archives no later than 6 years from the last time you used Dídean's services or as agreed with you in a separate contract.

13. Cookies

We use cookies. Please refer to our Cookie Policy for more information.